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Frequently Asked Questions

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  • What's the difference between the Puffy and Puffy Lux?

    The Puffy is our original 25cm mattress that provides you with the perfect blend of comfort and support. The Puffy Lux is our specialized 30cm mattress that adds a revolutionary new Plush Cloud comfort transition foam to bring you enhanced pressure relief. To find out more, please see our Puffy Mattress Comparison page here.

  • Do we pick up your old mattress?

    Puffy does not provide a mattress pickup service, however, most cities do provide a once a year free pickup of old mattresses/large items if you were to call your local sanitation department.

  • How much do the mattresses weigh?

    Puffy Mattress Weight

    Mattress Size Puffy (kg) Puffy Lux (kg)
    Single 18 20.5
    EU Single 19 22
    Small Double 24 28
    Double 27 31.5
    EU Double 29 34
    King 32 37
    EU King 34 39.5
    Super King 38.5 44

  • How tall (depth) are the mattresses?

    The original Puffy Mattress is 25cm tall while our Puffy Lux Mattress is 30cm tall.

  • Does the Puffy get indentations where you sleep after a while?

    The Puffy mattress has undergone years of research to develop, and is made with the highest quality materials. Both the Puffy and the Puffy Lux mattress come with a Lifetime warranty to cover you from any manufacturing defects such as mattress sagging and deep indentations. See our warranty page for more details.

  • Can the Puffy Mattress be used on an adjustable base/frame?

    Yes! Every Puffy is compatible with any adjustable base.

  • What are the dimensions of the Puffy?


    Puffy Mattress Dimensions

    Mattress Size Puffy Puffy Lux
    Single 90 x 190 x 25 cm 90 x 190 x 30 cm
    EU Single 90 x 200 x 25 cm 90 x 200 x 30 cm
    Small Double 120 x 190 x 25 cm 120 x 190 x 30 cm
    Double 135 x 190 x 25 cm 135 x 190 x 30 cm
    EU Double 140 x 200 x 25 cm 140 x 200 x 30 cm
    King 150 x 200 x 25 cm 150 x 200 x 30 cm
    EU King 160 x 200 x 25 cm 160 x 200 x 30 cm
    Super King 180 x 200 x 25 cm 180 x 200 x 30 cm

    Your Puffy Mattress will arrive in a box that measures 107x48cm. Once you open it up, you can expect to receive the perfect size bed to fit your needs.

  • How much weight can my Puffy Mattress hold?

    Puffy mattress is designed to support up to 150 KG per side of the mattress.

  • Where are the mattresses made?

    Everything in Puffy's mattresses, from the cover, to the border, to the foams inside, and even the shipping box are all made 100% here in the UK!

  • What type of base or foundation can we place the Puffy on?

    Because of their build and quality, our mattresses are able to be placed on most surfaces!

    1. Box Springs - If you currently have a box spring that's in good condition, or are planning to get a new one to add some more give to the mattress, go for it!
    2. Slatted Frames - Just make sure the slats are no more than 10cm inches apart!
    3. Platform & Adjustable Bases - Find comfort using your Puffy on any solid or adjustable base!
    4. Floor - If you have a minimalist room design, the Puffy will even work perfectly on the floor!
  • Where can we try the Puffy Mattress?

    Puffy's mattresses are not available in stores and sold online only, however, you can try our mattresses risk free in your own home for 101 nights! If you don't absolutely love it, we can schedule a pickup and refund you your full purchase price.

    The reason we don't offer our mattresses in stores is because it allows us to keep our operating costs low and pass the savings onto you! It's how we've been able to offer such incredible mattresses at amazingly low prices!

  • Do I need to flip my Puffy mattress?

    Puffy's mattresses are designed so that it would never need to be flipped over. You can, on occasion, rotate them 180 degrees, however it is not necessary.

  • Will you set up my mattress?

    There is no need to have a set-up team come out because the Puffy mattress will arrive compressed in a 48 x 48 x 107 cm box, making it MUCH easier to carry to your bedroom before opening!

  • Will you remove my old mattress?

    We do not remove old mattresses. To remove your old mattress, contact a local donation center, or contact the recycling service Anyjunk to arrange a pick-up.

  • Do you make custom size mattresses or mattresses for RVs?

    Puffy only comes in the 8 UK standard mattress sizes:

    • Single
    • EU Single
    • Small Double
    • Double
    • EU Double
    • King
    • EU King
    • Super King
  • How much does it cost to ship?

    Shipping is free to the UK!

  • How do you return your mattress?

    If the Puffy isn't the perfect fit for you, we want to ensure your return process is simple and easy. Just email our support team - support@puffy.co.uk - with your order number and we'll get your return started.

  • Do you pay return shipping?

    In the event that you do not fall in love with your new Puffy mattress during your 101 Night Sleep Trial, you do not need to worry about paying for return shipping.

    We will reach out to local charities in your area and set up a time for your mattress to be picked up from your home. In the event that we are unable to find a local charity that accepts mattresses, we will reach out to recycling centers. Either way, you do not need to worry about any shipping charges!

Do you need help choosing the perfect mattress or Puffy product or do you have questions about your Puffy Mattress order? Our Puffy customer service representatives are here seven days a week to assist you with all of your Puffy product questions.

Whether you're wondering about the set-up process, the comfort of the mattress, exclusive discounts and offers or how we make our mattresses, our representatives are prepared to give you as much information as you need to feel confident in your purchase. To contact us, simply fill out the form above with the details of your inquiry.

Contact us today so you can start sleeping better with a Puffy Mattress!

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