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Puffy Warranty Information

The Puffy™ Mattress Lifetime Warranty

Puffy™ is dedicated to providing our customers with security in their new foam mattress purchase. You can find all the details about our Lifetime Warranty Coverage here on this page. We like to put our money where our mouth is by backing up our claims that we provide one of the best mattresses on the market.

We guarantee that your Puffy™ mattress will be free from defects in materials and workmanship for as long as you own your Puffy™ mattress. So, rest assured, when you hit the checkout button and wait for your new foam mattress to be delivered right to your door, we’ve got you covered!

If you have any questions regarding the Puffy™ Mattress Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.


Warranty Overview

Puffy.co.uk ("Puffy", “Puffy Mattress”, “we”, “us”) provides the original owner/purchaser of our mattress (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ mattress.

  • For the entire lifespan of your Puffy™ Mattress, we will replace your bed with a brand new Puffy™ Mattress free of charge.
  • To qualify for the Puffy™ Lifetime Warranty:
    • Your mattress must be used on an appropriately sized and suitable bed frame or base.
    • The warranty will not cover the mattress if it has been abused, burned, misused, or damaged by improper use.

I. Puffy™ Mattress Warranty Eligibility

This lifetime warranty applies to the owner of a genuine Puffy™ foam mattress. 

Your mattress must be used on an appropriately sized and suitable bed frame or base.

The warranty will not cover the mattress if it has been abused, burned, misused, or damaged by improper use.

Puffy™ incorporates premium foams and high-quality materials in our mattresses that are designed to adapt to you and your body shape to a certain point. However, excessive body impressions that are greater than 3.5cm will be covered by your lifetime warranty.


II. Warranty Coverage

The Puffy™ Mattress Warranty covers all defects as defined below for as long as You own the Puffy™ mattress.


A. Covered Defects

The following shall be considered as a defective (collectively “Defects”) mattress should your mattress meet the below criteria as determined solely by us:

  1. Visible indention or sag of the foam mattress greater than 3.5cm that is not a result of improper use, an improper bed, bed base or foundation.
  2. A manufacturing flaw in the cover zipper - this does not include zipper breakage resulting from improper or overuse of zipper.
  3. A physical flaw in the construction of the cover, such as fabric tearing or stitch unraveling, that does not result from improper use.

B. What is Not Covered

Problems and issues that result from normal wear and tear or improper use are not subject to this Lifetime Warranty. The intended use of your foam mattress is for sleeping, resting, and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Lifetime Warranty.

Exclusions from the Lifetime Warranty include but are not limited to:

  1. Normal wear and tear.
  2. Any improper use of the mattress.
  3. Minor imperfections such as slight cosmetic flaws.
  4. Stains, tears, burns, and discoloration that occur over time and/or are a caused by you.
  5. Indents, sagging, or body indentations less than 3.5cm deep.
  6. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
  7. Any mattresses purchased or acquired used, resold, gifted or any way not in possession of the original owner.
  8. Any mattress purchased from a non-authorized Puffy distributor.
  9. Physical damage to the foam mattress caused by you.
  10. Allergies or sensitivities to fabrics or materials.
  11. Damage caused by animals, rodents or children.
  12. Naturally occurring aromas from foam, cotton, or other materials.

III. Making a Warranty Claim

To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following

  1. The order number and/or first and last name of who placed the order.
  2. A brief description of the alleged Defect.
  3. A photo or short video documenting the alleged Defect.

Upon receipt of your claim, you will receive a response from us within 7 business days.


IV. Your Warranty Remedy

In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:

  • For the entire lifespan of your Puffy™ Mattress, we will replace your bed with a brand new Puffy™ Mattress free of charge.

V. Warranty Limitations and Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE MATTRESS.

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