Puffy™ is dedicated to providing our customers with security in their new foam mattress purchase. You can find all the details about our Lifetime Warranty Coverage here on this page. We like to put our money where our mouth is by backing up our claims that we provide one of the best mattresses on the market.
We guarantee that your Puffy™ mattress will be free from defects in materials and workmanship for as long as you own your Puffy™ mattress. So, rest assured, when you hit the checkout button and wait for your new foam mattress to be delivered right to your door, we’ve got you covered!
If you have any questions regarding the Puffy™ Mattress Lifetime Warranty, feel free to get in touch. Just click through to our Contact Page.
Puffy.co.uk ("Puffy", “Puffy Mattress”, “we”, “us”) provides the original owner/purchaser of our mattress (“you”) with a lifetime warranty (“Warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Puffy™ mattress.
This lifetime warranty applies to the owner of a genuine Puffy™ foam mattress.
Your mattress must be used on an appropriately sized and suitable bed frame or base.
The warranty will not cover the mattress if it has been abused, burned, misused, or damaged by improper use.
Puffy™ incorporates premium foams and high-quality materials in our mattresses that are designed to adapt to you and your body shape to a certain point. However, excessive body impressions that are greater than 3.5cm will be covered by your lifetime warranty.
The Puffy™ Mattress Warranty covers all defects as defined below for as long as You own the Puffy™ mattress.
The following shall be considered as a defective (collectively “Defects”) mattress should your mattress meet the below criteria as determined solely by us:
Problems and issues that result from normal wear and tear or improper use are not subject to this Lifetime Warranty. The intended use of your foam mattress is for sleeping, resting, and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Lifetime Warranty.
Exclusions from the Lifetime Warranty include but are not limited to:
To submit a claim relating to a Defect with your Puffy™, please head over to our Contact Page and email us the following
Upon receipt of your claim, you will receive a response from us within 7 business days.
In the event that we in our sole discretion determine that your Defect is legitimate as per this Warranty:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE MATTRESS.